Shipping Policy
If for any reason you are not completely satisfied with your frames, you may return them, within 14 days for a refund. Refunds will be issued within 7 business days from receipt of the item and will be subject to a 15% restocking fee. Shipping costs will not be refunded. If you opted for FREE SHIPPING keep in mind shipping costs will be deducted from your order upon return.
Please contact us at support@designerglasses4you.com to let us know about the return and you will be issued a RMA #. The item must be in brand new perfect condition, the same as when you received it. All returned merchandise must be in its original saleable condition when received. Please be sure to include all of the original material that we sent with the merchandise.
Items must be sent via any Insured Carrier for shipment with Signature Confirmation.
We cannot be responsible for items that are lost in the mail on the way back to us.
Please write your name, address, email address, order number, and date you placed the order on a separate piece of paper. Send this information in the package to the following address:
AJ Luxury
RETURNS DEPARTMENT
206 Fredrick St.
Paramus NJ 07652
201-367-1422
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In the event we have to special order an item for you there are no refunds or exchanges.
The items are FINAL SALE.
We do NOT do refunds or exchanges on Prescription Orders eyeglasses and/or custom lens replacements.
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Sometimes its hard to shop on the internet for items. We want to you rest assure that exchanging items that you are not happy with is easy at DesignerGlasses4You.com. Simply send back the item within 7 days with a short note indicating which item you want to replace with and we will happily make all the necessary arrangements. If you paid with a credit card we will bill your card for the difference in price or credit your card if there is a credit. Shipping fees will be charged once again. Send to the following address:
AJ Luxury
EXCHANGE DEPARTMENT
206 Fredrick St.
Paramus, NJ 07652
201-367-1422
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Please keep in mind all exchanges will be subject to a re-shipping fee.
In the event we have to special order an item for you there are no refunds or exchanges.
The items are FINAL SALE.
The item must be in brand new perfect condition, the same as when you received it. All exchanged merchandise must be in its original saleable condition when received. Please be sure to include all of the original material that we sent with the merchandise. |
